General Terms and Conditions (GTC) and Right of Withdrawal

As of: April 2026

Preamble

Alpha 360 Omega GmbH (hereinafter a360o) is a company based in Berlin, Germany, dedicated to the development of digitally supported health solutions. a360o sees itself as a trustworthy and independent companion for people seeking greater clarity, orientation and support on their individual health journey – whether for prevention, health optimisation or promotion of individual health status.

In doing so, a360o pursues a cooperative and systemically integrated approach: the goal of a360o is not to replace existing structures, but to efficiently complement effective existing structures through structured processes, data-based analysis and personal guidance – for the benefit of users and in accordance with existing legal, professional and ethical frameworks. We expressly work not against but together with the medical profession, naturopathic practitioners (Heilpraktiker), health insurers and other actors in the healthcare system in order to achieve improvements for all market participants.

The services offered by a360o are not aimed at the diagnosis, cure or alleviation of diseases, ailments or physical injuries in humans, but rather at supporting the achievement of health-related goals, increasing health literacy, improving quality of life and, at most, supporting and complementing treatments provided by physicians and/or naturopathic practitioners (Heilpraktiker) in direct personal contact (not by a360o). Services are provided exclusively as a supplement to, not as a substitute for, medical care. The protection of personal data and the confidentiality of all health-related information are of the highest priority for a360o.

a360o provides structured, technology-supported health guidance via its digital platform. Health-related services are provided exclusively by appropriately qualified health service providers who are either working as freelancers for a360o or employed by a360o. These providers act under their own professional responsibility and are not subject to any medical instructions from a360o. They may also provide their services via telecommunication-based communication channels within the framework of applicable professional regulations.

a360o itself does not make diagnoses, does not make medical indication assessments and does not make therapy decisions. The role of a360o is limited to the organisation, structuring and digital provision of health-related services, including the referral or coordination of qualified service providers.

In doing so, the service platform offered by a360o combines cutting-edge technologies with health advisory services that can help people achieve their health goals and sustainably improve their quality of life.

a360o makes these health services available via its website at www.a360o.de .

1. Scope of Application

These GTC apply to all users who utilise health services offered or arranged by a360o. The version of the GTC current at the time of conclusion of the contract shall apply. We expressly reserve the right, taking into account legal, statutory, judicial and/or technical developments and the continuous further development of our offerings, to amend the GTC from time to time. The current and applicable version at any given time is available at: https://a360o.de/en/terms. In the event of any amendment, users will be notified in good time and will be given a reasonable period to submit a binding declaration or to exercise the extraordinary right of termination granted under Section 12(b).

2. Applicable Law

All legal disputes arising from or in connection with this contract shall be governed exclusively by the laws of the Federal Republic of Germany, excluding conflict of laws rules.

3. Contractual Partner and Service Providers

a) The contractual partner for the use of the platform maintained by a360o and the services provided by a360o is Alpha 360 Omega GmbH, with its registered office at Schlüterstraße 39, 10629 Berlin, Germany, registered in the commercial register under registration number 257792B, represented by Managing Director Eric Ebert.

The contact details of a360o are as follows:

Email: info@a360o.com
Telephone: +49 (0) 30 52006260

Further information about a360o, including contact details and legal notices, is available under Legal Notice .

b) a360o provides health services through various professionals. In the course of service delivery, a360o grants the user access to a network of cooperating physicians and/or cooperating or employed naturopathic practitioners (Heilpraktiker) (hereinafter “Health Service Providers”).

Health-related services and decisions are made exclusively by the engaged Health Service Providers under their own professional responsibility. They are not subject to any professional instructions from a360o.

c) The treatment provided by the Health Service Providers is carried out exclusively by means of telecommunication media (hereinafter “telemedical health service”).

d) In the event of a medical emergency, the user is obliged to seek immediate medical assistance (emergency doctor, ambulance service, hospital or other medical professionals). a360o is explicitly not a point of contact for any kind of medical emergency and in no case replaces a visit to a physician for an acute medical issue.

e) If the user informs a360o of a diagnosis or health condition that is not covered by the defined scope of services of a360o, a referral to an external physician will be made. In this case, a direct contract for the treatment services is established between the user and the external physician. a360o does not act as a contractual partner in this case.

4. Scope of Services

a) Offering

a360o offers with the “Klarheitsstart” (Clarity Start) a structured orientation for people seeking greater clarity about their individual health journey. The Klarheitsstart is a one-time offering (not a subscription) available in three packages:

Klarheitsstart Digital (99 €):

• Structured assessment of the situation (asynchronous assessment)
• Clear prioritisation and recommendation for the next appropriate step
• Referral to suitable Health Service Providers if needed

Klarheitsstart Plus (199 €):

• All services included in Klarheitsstart Digital
• Two digital check-ins over 8 weeks
• Review of whether progress has been achieved
• Re-prioritisation if needed

Klarheitsstart Persönlich (299 €):

• All services included in Klarheitsstart Plus
• 30-minute personal onboarding call
• Clarification of priorities and open items at the start

a360o pursues a holistic approach that takes into account not only physical challenges and limitations, but also the underlying causes.

Important notice: The Klarheitsstart is not a medical service and does not replace any medical diagnosis, therapy or acute care. In the case of medical complaints, a physician or other appropriate medical care must always be consulted.

Where a360o refers or directs the user to external Health Service Providers, laboratories or other service providers in the context of the Klarheitsstart, a separate contractual relationship is established between the user and the respective service provider. In such cases, a360o is not a contractual partner and is not responsible for third-party services. The remuneration for such external services is not included in the price of the Klarheitsstart and is agreed and settled directly between the user and the respective service provider.

The services offered by a360o are not aimed at the diagnosis, cure or alleviation of diseases, ailments or physical injuries in humans, but rather at supporting the achievement of health-related goals, improving quality of life and, at most, supporting and complementing treatments provided by physicians and/or naturopathic practitioners (Heilpraktiker) in direct personal contact (not by a360o).

The essential characteristics of the services offered by a360o are described in detail in the respective product description on our website at https://a360o.de/energielos-was-tun .

b) Process

The use of the services offered by a360o involves several steps to ensure a comprehensive consideration of the user’s health needs and the suitability of a360o’s offerings for the user.

(1) Before booking, the user completes an automated Fit Check. This serves to assess whether the services offered by a360o are suitable for the user’s individual situation. If there are indications of acute crises, medical emergencies or situations requiring immediate medical care, the user is referred to appropriate medical facilities; booking is not possible in such cases. The Klarheitsstart does not replace acute medical care.

(2) After a positive Fit Check, the user selects one of the three available packages and completes payment via the payment service provider Stripe. The contract is concluded upon completion of payment.

(3) After conclusion of the contract, the user completes a structured assessment that forms the basis for evaluation and prioritisation. The evaluation is completed within 72 hours of the assessment being submitted.

(4) For the Plus and Persönlich packages, check-ins are conducted subsequently to review progress. For the Persönlich package, a personal onboarding call is additionally conducted.

(5) The involvement of external Health Service Providers takes place as needed in the course of service delivery. They act under their own professional responsibility and are not subject to any professional instructions from a360o.

5. User Obligations

a) Users confirm that they have full legal capacity. They undertake to use the services exclusively in their own name and personally; use in the name of or on behalf of third parties is excluded. This applies in particular to use by family members, life partners or third parties, even if their health data is transmitted with consent.

b) Users are responsible for keeping their user data confidential and ensuring that it is not viewed or used by unauthorised persons. They must take all necessary measures to ensure the security of their access credentials and are obliged to inform a360o immediately if unauthorised access to their user accounts occurs or if there is a corresponding suspicion.

c) Users are obliged to provide all information in the questionnaires and subsequently during the health service truthfully, in a timely manner and completely. Should the user notice that they have provided incorrect or incomplete information, they undertake to correct this immediately. This obligation exists from the moment of acceptance of these terms and conditions. The quality of the telemedical health service also depends on the accuracy and completeness of the information provided by the patient. It is noted that, despite all due care, the health assessment may be impaired if the information provided by the user is incomplete or inaccurate.

d) Users are obliged to notify a360o immediately of any changes to their health status that occur during the performance of the contract and are relevant to the Klarheitsstart. In the event of an impairment of physical or mental well-being, the user is requested to consult a physician immediately. The user acknowledges that the services offered by a360o do not replace a general practitioner’s diagnosis or treatment and do not serve to diagnose, cure or alleviate diseases, ailments or physical injuries.

e) Users undertake to use all information and advice received in the course of contract performance – regardless of the form of communication (oral, written, electronic or via other communication channels such as email, telephone, online platform) – only for personal use and not to make it publicly accessible.

f) Users are solely responsible for the technical feasibility of the services on their end. This includes, in particular, the provision of the necessary devices, software and a stable internet connection in order to be able to use the offered services properly.

g) In the event of a breach of any of the user obligations set out in (a) to (e), a360o is entitled to exclude the user from further performance of the contract.

6. Price and Payment Processing

a) The price for the selected Klarheitsstart is, depending on the package, 99 € (Digital), 199 € (Plus) or 299 € (Persönlich) – each as a one-time payment, inclusive of all taxes. This is not a subscription.

b) Payment is processed via the payment service provider Stripe. The available payment methods are displayed during the ordering process.

7. Data Protection

a360o protects all data that users provide for the performance of telemedical health services, including their health data, with the utmost care. All provisions of the General Data Protection Regulation (DSGVO/GDPR) and the German Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) are strictly complied with in order to ensure the security and confidentiality of user data. The lawfulness of data processing is derived from Art. 6(1)(a) and (b) GDPR. Accordingly, processing is already necessary for the performance of the contract. In addition, by actively agreeing to these GTC, users consent to the processing of their personal data, including their health data, by way of a separate declaration of consent.

Detailed information on the processing of your personal data, in particular on the purposes of processing, recipients, storage periods and your rights, can be found in our Privacy Policy.

8. Limitation of Liability

a) The liability of a360o, its legal representatives and its vicarious agents for damages caused by negligence to property and financial losses in respect of all contractual claims, in particular in the case of delay, non-performance or defective performance, shall only exist in the event of a breach of material contractual obligations (wesentliche Vertragspflichten). Material contractual obligations in the aforementioned sense are those obligations whose fulfilment is of particular importance to the users and on the observance of which they were therefore entitled to rely; this liability is limited in amount to the foreseeable and contract-typical damages at the time of conclusion of the contract. The above limitation of liability also applies to non-contractual liability for tortious acts to the extent that it applies to contractual liability. The limitation of liability under this Section 8 does not apply to damages caused by intent or gross negligence. The exclusion of liability furthermore does not apply to damages arising from culpable injury to life, body or health. Strict liability under the German Product Liability Act (Produkthaftungsgesetz) also remains unaffected.

b) To ensure continuous quality, regular maintenance work on the platform is required. Such maintenance may become necessary at any time and may also lead to temporary restrictions on access. In such cases, however, there shall be no entitlement to damages, neither for users nor for third parties represented by the users.

9. Right of Withdrawal (Widerrufsbelehrung)

Right of Withdrawal

You have the right to withdraw from this contract for the provision of telemedical health services within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise the right of withdrawal, you must inform us – Alpha 360 Omega GmbH (represented by Managing Director Eric Ebert, Schlüterstraße 39, 10629 Berlin, Germany, Tel.: +49 (0) 30 52006260, Email: info@a360o.com) – of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form attached below for this purpose, but its use is not mandatory.

To comply with the withdrawal period, it is sufficient if you can demonstrate that the notification of withdrawal was sent within the withdrawal period.

The right of withdrawal does not apply to contracts that have already been fully performed, where the performance of the service was commenced only after the user’s express consent and their acknowledgement that the right of withdrawal is lost upon full performance of the contract (e.g. in the case of telemedical health services already provided). This is in accordance with §356(4) of the German Civil Code (Bürgerliches Gesetzbuch, BGB).

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For such reimbursement, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for such reimbursement.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal in relation to the full scope of services provided for in the contract.

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete and send us the attached form, the use of which is, however, not mandatory, by your preferred means:

– End of Right of Withdrawal –

10. Information Obligations

a) The European Commission provides a platform for online dispute resolution (ODR platform) which consumers can use for the out-of-court settlement of disputes relating to online contracts. You can reach this platform at the following link: https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

b) The exclusive language available for the conclusion of the contract is German.

11. Usage Rights

All content published on the a360o website, including but not limited to texts, images, graphics, logos, videos, audio files, software and other materials (hereinafter Content), is protected by copyright and is the property of a360o or its licensors. This Content may be used exclusively for personal and non-commercial purposes. Any reproduction, distribution, publication, transmission or other use of the Content – whether in digital or analogue form – is prohibited without the express prior consent of a360o. Commercial use or other exploitation of the Content is only permitted with the express permission of a360o. The foregoing provision applies correspondingly to all content that a360o provides to the user in the context of the health service, in particular reports, recommendations, analyses, advisory results and other documents that are not published on the website but are transmitted to the user in other forms, such as by email, via the user account or in other electronic or physical form. This content is also protected by copyright and may only be used by the user for personal and non-commercial purposes, unless expressly agreed otherwise in writing.

12. Termination of the Contract and Refund of Payments Already Made

a) Either party may terminate the contract at any time without giving reasons with 14 days’ written notice or in text form (e.g. by email). This applies in particular if a360o, based on the assessment of a Health Service Provider working for a360o or based on its own non-health-related evaluation, concludes that the offering is not suitable for the respective user. In this case, a360o reserves the right not to continue the contract. Users will be informed immediately.

b) Should these GTC change after conclusion of the contract (see Section 1 of these GTC), the contractual partner shall have an extraordinary right of termination. This may be exercised within 7 days of notification of the change.

c) Any termination must be made in writing or in text form.

d) In the event of termination of the contractual relationship by the user, a360o remains entitled to retain payments already made for services rendered. These payments are not refundable, even if the contract is terminated prematurely.

e) Users remain bound by the provision in Section 5(e) of these GTC even after termination of the contract.

13. Professional Independence of Health Service Providers

a360o provides the organisational infrastructure and platform. The Health Service Providers who provide medical or naturopathic (heilpraktisch) services act under their own professional responsibility and without instruction from a360o. Medical decisions are subject solely to their professional expertise.

14. Final Provisions

Should any provision of these GTC be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In such a case, the invalid or unenforceable provision shall be deemed replaced by such valid and enforceable provision that most closely approximates the economic purpose of the invalid provision. The same applies in the event of a regulatory gap.